Mulberry Consulting 
145-147 St John Street, London, EC1V 4PY
Tel: 07717 292163
Contact: Alan Pennington, Managing Director
Email: alan.pennington@mulberryconsulting.com
Mulberry Consulting is a specialist customer experience consultancy with global experience in the Financial Services industry. We work with our customers to bring clarity and confidence to customer focused change. We know that a good customer experience doesn’t happen by accident. It comes from a clear vision of what a brand stands for, from an effective strategy that aligns a business behind its value proposition, and from a lot of hard work bringing the experience to life, touchpoint by touchpoint. And to be successful every employee whose role touches a customer needs to understand how their contribution fits into the big picture and why it matters.
Using best-in-class tools and proven approaches our engagements quickly move beyond theory into the practical realities of driving and managing change in large organisations. It’s no accident that we number among our long-standing clients several of the largest and most complex businesses in the world, in any category or industry. At the heart of our approach is our world-class approach to Customer Journey Mapping, recognised by Forrester Research Inc as an example of global best practice. We use this to work across the whole organisation, to ensure alignment behind a common objective – to create great customer experiences that lead to increasing returns and value, for customers, employees and shareholders.
With offices in London, New York and Toronto we have truly global reach and expertise.