One of the major shifts in an ever changing and challenging mortgage market is the relationship between lender sales forces and the intermediary. Whether at BDM or key account level, the task at hand bears no resemblance to what it was. The new reality is still being defined by most lenders. As MD of HBOS Intermediaries Nigel Stockton is ideally placed to explore the dynamics between lenders' sales forces and the intermediary. The changes that are expected, the impact of rapidly evolving IT and broadband and what will have to go in order to survive and deliver against a whole new set of key performance indicators.

A leading commentator on CSR examines how the financial services industry is positioned when it comes to giving back to the community. Interestingly, no financial services company is ranked in the Top 20 Corporate Citizens in the UK.

Usability and accessibility are two of the most important components in successful website design and yet, almost invariably, are two of the most neglected. A leading specialist useability agency will explain how to avoid the common pitfalls.