Natasha Wear

Natasha joined Zopa in 2015 as a Product Manager tasked with making its investment product more aligned to its customer needs. She successfully re-launched the product to over 60,000 investors, doubling new investment into the platform and growing customer NPS by 20 points. The re-launch was a key enabler of platform profitability for the first time since 2012. More recently Natasha has been leading a team focused on the servicing of Zopa’s loan customers, through launching new channels, self-service tools and upgrading our internal agent tools to work at scale. She is now Head of Investment Products where she leads the cross-functional team to roll out new ISA features and build an even better experience for investors.

Before Zopa, Natasha spent 5 years as a strategy consultant, including a year seconded to Buckingham Palace as a Special Advisor working on tech initiatives such as Pitch@Palace and iDEA inspiring digital enterprise award for students aged 12-20.