Could voice assistants such as the Google Assistant and Amazon Alexa be set to transform the e-commerce market, and change the way we acquire and service our customers?
Is the market set for another seismic change that will see a fundamental shift in how customers interact with Brands through a move to conversational computing via chatbots and voice assistants?
How are insurance providers (insurers, brokers, comparison sites) evolving their offering to help users get things done in natural language? How can you adapt your processes as consumers become increasingly comfortable purchasing goods and services through their virtual assistant?
If voice transaction is set to be the new battleground for search, quote, buy and claim in insurance, how do brands ensure they are positioning themselves to meet the growing consumer demand?
Speakers include:
Irlinta Mavromati, Senior Industry Manager, Google
Ravi Lal, CEO, Voxly Digital
