Commercial Excellence and Customer Satisfaction


Apr
19
Publicis.Sapient, Eden House, 8 Spital Square, London, E1 6DU
08:45 for 09:30 until 12:30
E

786 Views

Corporate and Investment Banking, Fintech, Private Banking and Wealth Management, Retail Banking

Insurance and Customer Lotalty

In an era where banks will have to compete to retain front-facing customer relationships, innovative strategies for enhancing customer loyalty and reducing churn must be employed.

Join our experts as they present industry insights and discuss pragmatic strategies for maximising revenues in a rapidly changing landscape.

  • Understand how different facets of financial services (retail banking, corporate banking, private & wealth management, fintech) can maximise their revenues given increasing competition due to regulatory changes such as PSD II and Open Banking
  • Evaluate using established behavioural practices to strengthen customer loyalty
  • Get a global perspective on the interaction of fintechs and banks in a rapidly evolving regulatory landscape
  • Learn how wealth managers and private bankers can minimise customer attrition through data analytics.


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