For many Fintechs, their origin and operating model position result in a far more intimate relationship with consumers. This in turn means Fintechs have potentially far greater insight into consumer behaviour, but are also redefining consumer expectations and relationships with financial brands, a trend likely to accelerate with the introduction of customer-centric legislation from Open Banking API and PSD2.
This debate will bring together Fintechs passionate about their role in understanding and redefining consumer behaviour, with heritage providers who are reviewing their customer relationship management through partnership with Fintechs.
Jason Maude, Head of Customer Analytics, Starling Bank
Romi Savova, CEO, PensionBee
Mihai Ivascu, CEO, Moneymailme
Anthony Craufurd, Director of Ventures, Visa Europe