The financial services industry faces a new set of challenges, marked by emerging digital technologies and evolving customer expectations. Clara Shih of Hearsay shares her insights, stories and experience of driving digital transformation to overcome these challenges.
Recorded at The Financial Services Forum’s Annual Members’ Conference in November 2015, Clara shares real life case studies of how businesses are empowering their advisors to deepen existing relationships and grow new business.
Clara is CEO and founder of Hearsay Social and a member of the Starbucks Board of Directors. A pioneer in the social media industry, Clara developed the first social business application in 2007 and is a New York Times-featured bestselling author. She has been named one of Fortune’s Most Powerful Women Entrepreneurs, Fast Company’s Most Influential People in Technology, and Businessweek’s Top Young Entrepreneurs. Based in Silicon Valley, Hearsay Social provides social business software for relationship managers to attract, retain, and grow customer relationships using popular social networks. Clara previously served in a variety of technical, product, and marketing roles at Google, Microsoft, and Salesforce.com. Clara graduated #1 in Computer Science at Stanford University, where she also received an MS in Computer Science – User Experience and Design. Clara also holds an MS in Internet Studies from Oxford University, where she studied as a U.S. Marshall Scholar.
