Resources

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Latest Resources

What Can The Industry Learn From How Challenger Banks Use Loyalty?

The growing number of challenger banks entering the market pose a threat to large incumbent banks. Often, they provide customers with a service that they feel they cannot get elsewhere – one that is...

Fintech, Retail Banking

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Surge in Demand for Consumer Credit Continues

The Q3 JGFR/GfK UK Financial Activity Barometer (FAB) shows near record demand for consumer credit in the coming months.

Overall, the proportion of people intending to save, invest or borrow is lo...

Retail Banking

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Compliance with Creativity

Giving financial brands new life in the age of transparency

Winter is coming. Shifts in the burden of financial regulation – towards ever greater competitiveness and openness – are having profo...

Brand Strategy

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60 Seconds on Product & Service Innovation

Innovative companies proactively seek to uncover consumer needs, using this knowledge to build and shape new products and services. Innovation may be on the agenda for many financial service organi...

Brand Strategy, Fintech, Mortgages, Retail Banking

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June 2017 Consumer Confidence Briefing

The monthly UK Consumer Confidence Barometer (CCB) undertaken by GfK on behalf of the European Commission* tumbled by 5 points between May and June to -10. A year ago the measure was -1.

Confidence...

Retail Banking

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The Changing Face of the Front Office – Event Summary

The most important front office development in the past five years?

One of the most striking results from The Front Office of the Future survey (by Compeer and IRESS) is that over half of the respo...

Private Banking and Wealth Management

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