Senior Media Relations Manager
TSB Bank plc
Head of Marketing
Chief Executive Officer
NCI Resources Limited
Head of Customer Insights & Delivery
Bank of Ireland UK plc
Financial technology (fintech) is revolutionising the banking and financial services industry. British fintech firms attracted $1.8 billion in venture capital investment in 2017, up more than 150% com...
March 26, 2018
If you were investing in a new financial services business in 2010, would you have chosen to invest in a multichannel bank or a disruptive fintech? Metro Bank and Funding Circle from the UK provide us...
March 20, 2017
As part of The Forum’s regular 60 Seconds article – a collection of Member comments on a particular theme of relevance to the financial services marketing community – we asked you for your thoug...
February 23, 2017
At first glance, asset management may seem nothing like retail banking: no chain of branches to operate, no round-the-clock call centres. But technology is disrupting both sectors in similar ways: as...
December 6, 2016
Kevin Mountford, CEO of PBF Solutions examines the key approaches that challenger banks should take to attract and retain new customer deposits
What’s the main challenge facing any challenger ban...
July 26, 2016
Traditional banking brands are adopting new strategies to regain traffic from organic Google search.
Whilst price comparison websites have dominated the search results in the retail banking sec...
May 11, 2018
With customer churn rates of up to 31%, what can businesses do to retain customers and increase loyalty? Max provides guidance on what steps companies can take to discourage customers from changing pr...
April 25, 2018
In an era where banks will have to compete to retain front-facing customer relationships, innovative strategies for enhancing customer loyalty and reducing churn must be employed.
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While the Brexit vote triggered a cut in the base rate to a new low of 0.25%, the focus has since been turned to rate rises. This, together with PSD2 and Open Banking means we are on the cusp of a new...
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